General Car Rental Questions
- Is there a fee for an additional driver?
- What do I do if my flight has been delayed?
- Does National have a grace period for returning a car late?
- How do I cancel my car rental reservation?
- What is your pet policy?
- What are the requirements for renting a car?
- How do I update or change the credit card on my profile?
- How old do you have to be to rent a car?
- What fuel options do you offer?
- What are the taxes, surcharges and fees that I am paying?
- Where can I use the EXPRESSTOLL toll service?
- Driving in Europe after Brexit
- What is the driver's license policy when renting a vehicle with National?
- Can I rent a car without a credit card?
- What is EXPRESSTOLL?
Mileage and Authorized Driving Areas
Emerald Club
- Earning Emerald Club credits from renting with Enterprise
- How do I add my Emerald Club Member number to an existing reservation?
- How can I update my Corporate Contract on my Emerald Club profile?
- How do I get into my Emerald Club account?
- Can I transfer my Emerald Club free days to someone?
- Can I get my higher status with a competitor matched?
- Can I use my Emerald Club free day on an Enterprise rental?
- How do I earn rental credits?
- How do I earn frequent flyer miles or hotel credits on a rental?
- How can I find my Emerald Club number if I do not know it?
- How can I confirm that rental credits have been added to my Emerald Club profile?
- Emerald Club Terms and Conditions
- Will I earn frequent flyer miles or hotel points when I rent at Enterprise?
- Can a spouse or family member use my Emerald Club account/profile?
- How do I change my name on my Emerald Club profile?
- What is Drop & Go?
- What is Emerald Club Aisle Service?
- Enterprise Holdings Safety Recall Policy
- I did not get Emerald Club rental credit for an eligible Enterprise rental, what should I do?
- How does the counter bypass work?
